Returns + Exchanges
 

Style and try the J.KWAN collection on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to exchange for the correct size/item or for a return. 

You must fill and return the Returns + Exchanges form delivered to you with the purchased goods with the reason(s) for a Refund or Exchange within 14 days of order receipt, and return your unwanted items within 14 days of receiving your goods, for a refund of the value of the item only, for an exchange for the same item in a different size, based on stock availability, or to exchange your item for an alternative product.

Shipping is complementary on the replacement item, but exchanges made to destinations outside of the UK will be processed for customs clearance and therefore any relevant import duty and tax charges will apply.

Items should be returned unused and with all J.KWAN garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. Shipping costs on return items are not covered and will be at your own expense.

All items returned should be included with a completed Returns + Exchanges form to allow easy identification and prompt processing. Unidentified returns will be returned to the sender. Should the Returns + Exchanges form appear to be missing from the delivery, please contact us at info@jkwan.co for a digital replacement copy. 

Faulty goods

If your item is faulty when you receive it, you can return it for an exchange of the same item. Simply complete the Returns + Exchanges form and include it with the faulty goods, return it to us within 14 days of the day you received them. Items that are damaged as a result of normal wear and tear are not considered to be faulty and will be returned to the sender with no form of refund.

Receiving your payment

Your refund will be credited to the original form of payment, delivery charges will not be refunded.

Please note that refunds may take up to 10 working days dependant on various process times between payment providers.

For any further concerns and inquiries please contact us at info@jkwan.co