Terms of Service

J.KWAN's ("J.KWAN" "we" "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the "TOS"). Please read the TOS carefully before placing any orders on www.jkwan.co. We recommend that you keep a copy of the TOS for future reference.

J.KWAN is a trading name of JMSK LTD, a company registered in England and Wales under company number 9851066. Our registered address is 16 Manor Apt, 40-42 Abbey Road London, NW8 0AR, UNITED KINGDOM.
 

The TOS may be modified from time to time. Please check back and read the TOS for any updates. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law. 
 

J.KWAN offers products for sale that are in stock and available for dispatch from our distribution studio. However, there may be times where we may be waiting for shipments from our factory. Consequently you may occasionally be given the option of making an Advance Payment for certain items in which case you are able to make a Pre-Order. This will ensure that you receive this item in priority once stock has been delivered to our studio. Your rights regarding Pre-Orders are the same as those for any other purchase at J.KWAN. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock. 

Items received into stock may be pre-allocated to satisfy Pre-Orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Pre-Order merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable. 

If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.
 

Customers purchasing from a country served as DDP (Delivered Duties Paid) will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU (Delivered Duties Unpaid) will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from FedEx or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. 

If you are a customer whose credit/debit card is not denominated in Sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. 
 

We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down. 
 

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and J.KWAN will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of J.KWAN.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS. 

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun. 

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
 

We accept Visa, MasterCard and American Express cards.
You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to J.KWAN, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered J.KWAN user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

J.KWAN uses Secure Socket Layer (SSL) technology, we are Level 1 PCI compliant and use 128 bit SSL encryption to ensure that your data is safe and secure for an ease of mind shopping experience.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
 

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided. 
 

You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.

J.KWAN insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by J.KWAN, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.

Royal Mail/FedEx can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at checkout before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and, confirm that J.KWAN can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery and take full responsibility for any loss or damage that may occur. On occasion, Royal Mail/FedEx may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsafe.

Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Delivery times appearing on the site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. J.KWAN is not responsible for any delays caused by destination customs clearance processes and/or local/destination Post Strikes.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.
 

You must fill and return the Returns + Exchanges form delivered to you with the purchased goods with the reason(s) for a Refund or Exchange within 14 days of order receipt, and return your unwanted items within 14 days of receiving your goods, for a refund of the value of the item only, for an exchange for the same item in a different size, based on stock availability, or to exchange your item for an alternative product.

Please refer to our Returns + Exchanges policy for further information.

Shipping is complementary on the replacement item, but exchanges made to destinations outside of the UK will be processed for customs clearance and therefore any relevant import duty and tax charges will apply.

Our policy

Items should be returned unused and with all J.KWAN garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.

All items returned should be included with a completed Returns + Exchanges form to allow easy identification and prompt processing. Unidentified returns will be returned to the sender. Should the Returns + Exchanges form appear to be missing from the delivery, please contact us at info@jkwan.co for a digital replacement copy. 

Faulty goods

If your item is faulty when you receive it, you can return it for an exchange of the same item. Simply complete the Returns + Exchanges form and include it with the faulty goods, return it to us within 14 days of the day you received them. Items that are damaged as a result of normal wear and tear are not considered to be faulty and will be returned to the sender with no form of refund.

Colors

Color accuracy of products displayed on our Site is shown as close to accurate as possible, however, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.